Returns are easy with our online form

To Return an Item, Please Follow These Steps:

1. Visit our RMA Request page to process your return. Note: using this online service requires that you log into your account. Please register if you do not have an account, as all returns will be processed online. Exceptions include cross-shipment returns (replacement item sent before we receive your return) and INSTEON products. If you have a cross-shipment return, contact our Customer Solution Center at 800-762-7846, Mon-Fri 8:00am-9:00pm and Sat 10:00am-4:00pm (ET). For INSTEON product returns or exchanges, contact our INSTEON Gold Line at 800-762-7845, Mon-Fri 9:00am-6:00pm (ET).
2. Once you receive your RMA #, write it on the outside of the box & include a copy of your invoice.
3. Send Returns to:
   
   Smarthome Returns Dept
   16542 Millikan Avenue
   Irvine, CA 92606
   

Details:

1. Your return must be within 30 days of shipped date, in new condition and in the original packaging (refunds exclude shipping fees). Defective items returned within 30 days will be replaced at no cost to you - we pay for shipping expenses on the replacement of defectives. After 30 days please call the manufacturer for defective returns/warranty coverage. All Smarthome branded INSTEON products carry a 2 year warranty and may be returned or exchanged by calling the INSTEON Gold Line at 1-800-762-7845.
2. Credit card purchases will be refunded back to the original card. Purchases made with checks, cash, or money orders will be refunded by check.
3. Smarthome is not responsible for returns lost or damaged in shipment.
4. Clearance, Open Box, Special Order and Direct Ship items are not eligible for return unless defective and must be returned within 30 days to receive merchandise credit towards a future purchase.

We will process your return within 5 business days. Please allow up to 2 credit card billing cycles for your credit to appear on your credit card statement.

International Returns

Although Smarthome fully supports manufacturers' warranties, our return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the United States, international shipping charges must be pre-paid.

Extended Warranties

Protect your investment by adding an extended warranty. Extended warranties of up to 7 years are available for certain Smarthome and third-party products. To purchase an extended warranty, simply add the warranty to your shopping basket from the product page.

Why Purchase an Extended Warranty? The cost of an extended warranty is only a fraction of the actual product cost, and extending the warranty length will help you to rest easier, knowing that components and accessories won't need to be replaced every year.

What's Covered by the Extended Warranty? Please see the original manufacturer's warranty (available on most product pages) for specific details on covered material and workmanship defects as well as limitations on warranties. Certain products will need to be returned directly to the manufacturer rather than to Smarthome; the original warranty will instruct how and where to return the product for repair or replacement. If you have any questions regarding your return, please contact us at rma@smarthome.com or call 800-762-7846.

Found It Less Expensive Somewhere Else?

If within 30 days of receipt of your order you find an identical new product in any national print advertisement for a lower price, send us the printed ad and we'll promptly refund the difference. Your 100% satisfaction is our goal. Click here for full details on our lowest price guarantee.